Introduction to Management

Management is a profession in its own right, with its own skills, techniques and knowledge, and like any other profession it has to be learned. This highly practical introduction to management course focuses on the human relations aspects of management. A superb foundation course for managers from any function.

The move into management is a big step for most people. They want to do well and deserve top rate training.

No one would entrust expensive equipment to an untrained person yet often new managers are put in charge of departments with several people and budgets of many thousands without any management training. This usually means they learn the hard way.

Just because a person is very good at their job does not automatically mean he or she will be a good manager. Additional skills are required – motivating and directing people, training new employees, handling conflict, delegating, giving praise or criticism, communicating effectively, evaluating performance, working to deadlines, building team spirit.

This introduction to management training looks at these skills in detail and is ideal for newly appointed or soon to be promoted managers and those with experience but no formal management training.

The open course is delivered as a live virtual workshop for small groups. In-company – choose in-person or virtual.

“Fantastic. Brilliant insights from not only Deborah but hearing other peoples’ views and opinions. Great open approach and many topics to discuss in a manageable time frame. Could not recommend this programme more for an individual moving into management, currently within management or further growth plans all the way to individuals managing entire business units/companies.” – DR, Head of Consumer Goods, Plastics, Paper & Packaging, Hamden Executive Search

At the end of the introduction to management training, participants will:

• Have a good understanding of the key skills of management.
• Know the special ‘people management’ skills that bring out the best in others.
• Have the confidence to handle the biggest step of their career.
• Be able to communicate plans and encourage team members in a way that makes things happen.

Delegates will learn:

• How to make the transition to management. What being a manager involves. The challenges and the pitfalls. Letting go of the old job.
• How to achieve the right balance between managing/doing.
• How to get results through others. How to motivate your staff. How to instil enthusiasm.
• How your expectations affect results.
• How to delegate and supervise. How to set standards and review performance.
• How to plan, organise and manage your time. How to set priorities.
• How to communicate effectively. How to keep your staff informed. How to improve your questioning and listening.
• How to handle difficult people.
• How to discipline without destroying. How to handle unsatisfactory performance.
• How to coach, praise and give constructive criticism.
• How to train, develop and grow your staff, both new and experienced.
• How to make decisions. How to get commitment.
• How leadership skills and styles affect performance. How to get the team to pull together. The importance of being fair, firm and consistent.
• How to instil ‘to be the best’ team spirit.
• How to implement continuous improvement.

Reviews

“The whole course was fantastic. I was able to discuss situations with people who are facing similar challenges to me, take part in exercises to show I can apply these skills and learned from both the trainer and the other delegates on the course. I feel well equipped to continue my journey into management. Thanks.” – SM, Application Specialist Manager, Werfen UK

“Engaging, energetic and there was never a dull moment. The course content was relevant and I am taking a great deal away from this experience.” – BT, Office Manager, Redline Group Ltd

“Great trainer, very interactive, great use of examples, lots of food for thought, size of group was perfect!” – LC, Outsourcing Manager, Mundipharma

“Good overview and explanation of various ideas and theories without saying ‘you should do this’.” – NY, Development Manager, 4D Interactive

“We didn’t just learn – we explored together. Everything was shown in practice – it was ALL relevant. It wasn’t stuffy, I felt at ease and supported.” – RB, Client Liason and Comms Manager, Draycott

“I have got so much to take away from this course that I can’t wait to put into practice.” – EN, Forensics Recovery Manager, Liaison FS

“Excellent. Engaging. Learning from other people’s experiences – group discussion. NOT a classroom type course. Very interactive” – RG, Manager, On Target Recruitment

“Incredibly enthusiastic & passionate programme leader – really inspired me to challenge some of my preconceptions and fixed ideas” – NW, Principal Policy Advisor, CBI

“Excellent. I felt that all subjects covered were of direct relevance to me and that I could make effective use of moving forward. Very motivating!” – DH, Agency Group Head, Clear Channel

“Covered all areas I needed to learn in an interactive way. Made it enjoyable and easy to see how it can be used in the work place. Very knowledgeable and inspiring trainer made you feel at ease.” – PR, Event Manager, WBR

“Excellent. Great discussion. Good to interact with ‘peers’ to get the feeling of not being alone. Passionate and knowledgeable presentation of concepts.” – JM, Group IT Manager, CPL Aromas

“Really interactive, high levels of energy from the course leader – really instructive. Tools that I can take away and use straight away, not just theory.” – TK, Brand Manager, Community Foods

“Excellent learning structure which put us frequently in different groups to complete tasks and reinforce messages, really kept the interest and enthusiasm levels going.” – AS, IT Project Manager, Mintel Group

“Fantastic instruction and methodical approach throughout. Lots of opportunities to answer questions and participate. Very approachable. Excellent notes.” – FK, Customer Services Manager, Uvex.

“Excellent. It focused on discussion and the participants needs, not a linear progression of only some useful things. The examples used were clear and real and made things easy to visualise. The interactiveness was key for me.” – MO, Office Manager, Petronas Energy Trading

“Excellent pace and good mix of practical, theoretical and anecdotal examples to keep interest high. Very applicable to real life management.” – HM, Manager, Mad About Design.

“Deborah’s training is highly skilled, she clearly has an excellent understanding of people. She holds the room well, keeping a good balance of instruction and work added by the team.” – AF, Customer Service Manager, BPR

“Excellent. Deborah was incredible at leading the programme: clear, engaging and incredibly helpful.” – LC, Head of Design, Blink

“Fantastic introduction to a wide range of managerial sections. Tailored to specific company issues very well. Precise and effectively delivered. Many thanks.” – JB, Marketing Manager, Lallemand Animal Nutrition

“Excellent. Personable trainer, good delivery with relevant examples and case studies. Made me think about my role in more detail and has given me the tools/techniques to deliver. Great interactive session, with good people.” – AM, Marketing Manager, Lintbells

“Very structured course. Covered all angles of management with good aids to help remember certain techniques. I felt involved and everyone got a chance to input their own experiences and views.” – CH, Despatch Manager, Grassroots Foods

“Great presentation from Deborah, answered specific questions and tailored answers to individuals and companies. Really enjoyable.” – MP, Property Manager, Omega (After Alpha)

“Excellent. Learnt lots of valuable ways to coach/delegate/lead/grow my team members.” – SC, Sales Manager, Vapourtec

“The programme was inspiring, it gave me the opportunity to look at things from another perspective. Deborah is interactive, great communicator and I loved her training style. I wish I could keep in touch with her!” – MS, Sales Manager, Ubiqus

“The course was very engaging, with the right amount of time given to each section, nothing was too rushed, and general discussion among the group was informative. Deborah was a great course coordinator, with a fun and fluid presenting style.” – MB, Business Intelligence Manager, wnDirect

“The structure was great, it was well-paced, informative and very engaging. I felt at home as soon as I came in, there was a fantastic group of people. Deborah was fantastic: engaging, knowledgeable, complimentary.” – MR, Director, The Natural Tent Company

“Really enjoyed how interactive it was and not feeling restricted to a slide deck. Could learn from others’ experiences. Some very thought-provoking points. Deborah was extremely engaging.” – SM, Director of Global Field Marketing, M-Files/blockquote>

“Excellent – Encouraged thought process and common sense logic which can be applied to every day scenarios. Adaptable approach and realistic expectations. Guidance to achieve my full potential through easily structured principles.” – JW, General Manager, Advantage Office Supplies Ltd